Question 1

What do I do once I have placed my order online?

Accepted Answer

After order details can be found on the CONTACT (javascript:void(0))page.

Question 2

Can I drop off my item?

Accepted Answer

Yes. Please contact us for drop off details.

Question 3

How do I pay for my order?

Accepted Answer

If ordering online, payment is made when order is placed or cash/check needs to be sent with your package. We accept PayPal, Debit/Credit Card, Cash, Check, Money Order, Venmo and Cash App. If you are using Cash, Check or Money Order, it must be with the slide to avoid delays. If you are using Venmo, Cash App or PayPal (Friends & Family), contact for payment details. 
 
Want an additional 5% off? If you are paying with Cash, Check, Money Order, Venmo, Cash App or PayPal (Friends & Family), you can take an additional 5% off your total! Whatever the total shows at the bottom of your order, take 5% off that. The check or money order must be made out to Doug Presson. If you are using Venmo, Cash App or PayPal (Friends & Family), contact for payment details.

Question 4

What are the current turnaround times?

Accepted Answer

The current turnaround times can be found on the contact page.

Question 5

Is refinishing included with the cuts?

Accepted Answer

No. Refinishing is an extra charge. The cut areas will be raw metal and need to be refinished in some way. You are more than welcome to handle refinishing. If we do not handle refinishing, the cut areas will be deburred before returning to you. If you want the entire slide media blasted, please add that to your order. Media blasting can be found on the Misc Products (javascript:void(0))page.

Question 6

Do you have a source for Melonite?

Accepted Answer

Yes, we have a source for Melonite. This is not Cerakote. Melonite is going to be the most durable refinishing option we offer and a very similar coating to most factory finishes.

Question 7

Where can I find the Cerakote colors?

Accepted Answer

Our Cerakote work is done by Weapon Works LLC.(http://weaponworksllc.com/) You can find most of the examples on their website. You can also look at the Cerakote website (https://www.cerakoteguncoatings.com/)to see colors.

Question 8

Do you offer discounts for Military(active or retired), LEO(active or veteran) or Firefighter(active or retired) and how do I get the discount code?"

Accepted Answer

Yes! We off a 20% discount for LEO/Military/FireFighter/(active or retired). Send an email to doug@dpcustomworksllc.com and include a photo of your LEO/Military/FireFighter/ ID or some sort of proof to receive the discount code for orders.
 
PLEASE REQUEST THE DISCOUNT CODE BEFORE PLACING YOUR ORDER.
 
Discounts only apply to slide & optic cuts, refinishing and some other items. 
 
Enter the code here before checkout.
 
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Question 9

Can I send my frame to DP Custom Works for frame work?

Accepted Answer

Unfortunately we are not offering any frame work at this time. Sorry for the inconvenience.

Question 10

How do I ship my SLIDE ONLY? Are there any laws regarding shipping slides?

Accepted Answer

You can send a slide however you would like. An FFL or overnight shipping is NOT required for sending a slide only. We normally use Priority Flat Rate Shipping for slides.

Question 11

How do I ship my FRAME with slide also? Are there any laws regarding shipping frames?

Accepted Answer

Unfortunately we are not offering any frame work at this time. Sorry for the inconvenience.

Question 12

Can I add return shipping insurance to the package that will return to me?

Accepted Answer

Return shipping insurnace can be added at checkout. If you would like to add more shipping insurance than what's available at checkout, that can be added at this link.
 
https://www.dpcustomworksllc.com/product-page/return-shipping-insurance

Question 13

Do I have to submit my order through the online store?

Accepted Answer

You can but you do not have to. Placing an order online is the easiest way to place an order. If you are not sure what you want done, you can email us to discuss options. Once we discuss what you would like, we will then walk you thorugh placing the order or email you an order form. You can then send your slide and order form in for the work requested.

Question 14

What kind of warranty or guarantee do you offer, and what is your return policy?"

Accepted Answer

Anything that we work on, finish or build is covered by our limited lifetime warranty. If your firearm or finish ever cracks, peels, chips, or breaks as a result of our workmanship, we will repair, replace, or refinish it at no cost to you. We cannot cover excessive wear from normal use (i.e. holster marks, blemishes from dropping or abuse, etc.). Cerakote is durable but it is a paint. If you use your Cerakoted slide in a holster, you will eventually see holster wear. We cannot refinish your slide every time you see holster wear. If you use your gun as a carry gun or use it in lots of range practice or competitions, we recommend Melonite or Nickel for refinishing the slide. We also cannot warranty guns that are used in a police or military application. Our return policy is that if you are unhappy with our work, or with any products you receive from us, please feel free to contact us, and we will work on correcting the issue. If you decide you do not want any product you buy from us (custom work is not included in this, i.e. slide cuts or frame modifications), we will accept returns within 15 days of you receiving the product, given the items are in an unaltered from the condition we shipped it in. If we have already shipped your order, you will not get a refund on the shipping charge.

Question 15

What parts can be coated in Melonite, Cerakote and/or TiN/AlTiN/Nickel?"

Accepted Answer

With Melonite or Tin/AlTiN/Nickel coatings, most any ferrous metal can be treated. (Slide, Barrel, slide lock...) Non-ferrous metals such as aluminum cannot be coated in Melonite or Tin/AlTiN/Nickel coatings. We will not Cerakote any critical contact point parts(sears, safeties, triggers, disconnectors, etc.), aftermarket match triggers, springs or pistol barrels. Some springs that are attached permanently to a gun must sometimes be coated. In these instances, these springs will be coated, but we will not coat anything that will affect the function of your firearm.

Question 16

I'm from outside the USA. Can you take my order?

Accepted Answer

We can only accept work from within the USA.

Question 17

Can I place an order during a sale and combine it will an order from another sale?

Accepted Answer

No, unless the sales have the same discounts. Example: You can not order a 30% off Slide Cut Package from one of our Slide Cut Package Only Sales and hold it until we have a 20% off Eerything Sale and combine them on the same slide.
 
If you use a code at checkout, you can still get the additional 5% off for using the Cash (Venmo, PayPal, etc.) options.

Question 18

Do you sell gift certificates and how long are they good for?

Accepted Answer

We do offer gift certificates. Those can be purchased by emailing us. Gift Certificates are not sold under any discounts or promotions. Although, a gift certificate purchased as full price can be used during a sell. All gift certificates expire one (1) year from date of origination.

Question 19

How long do I have to pay for my work once completed?

Accepted Answer

Payment is required before your slide/frame will be returned. We will notify you at the email on file once your item is finished and ready to ship. If payment is not made within 60 days of that notification, your item is subject to be sold to cover cost. If there is going to be a delay in the payment process, please notify us before hand and we can work out the details.

Question 20

Can I cancel part or all of my order and get a refund?

Accepted Answer

You can cancel part or all of your order and get a refund within 60 days of placing the order if the work has not been done. Any orders cancelled 60 days after the order is placed will not be issued a refund. If we have to ship back any parts, the shipping charges will not be refunded. Any refunds issued will be less 3% for the processing fees.

Question 21

If I have a discount code, what all does the discount apply to?

Accepted Answer

Discount codes apply to slide cuts, refinishing, and some other items.

DP CUSTOM WORKS

FAQ

If you have any questions that are not answered here, please feel free to shoot us an email.